Solid Warranty
At Walker Wireless, we stand behind our products with clear warranty policies, honest support, and a guided inspection process designed for your peace of mind.
10-Day Phone Checking
10-day benefit-of-doubt process for major functional faults from confirmed delivery (not a blanket warranty). Confirmations and exclusions are detailed in the Terms Addendum §20. Approved replacements target resolution within 7 working days of receipt.
Accessories Warranty
Replacement-based. Duration on the product listing controls (commonly 3 months or 1 year). Claims in the first 10 days: Walker pays courier both ways; after Day 10, customer pays courier. See Terms Addendum §24.
1-Year Selected Accessories
Some accessories have 1 year warranty, stated under product specifications.
Walker Brand Warranty
1 year on Walker products.
Lifetime Authenticity Promise
If a device is sold as unopened and later proven opened/repaired without disclosure, Walker’s lifetime Open/Repair coverage applies for the original buyer (Terms Addendum §21). If sold as unopened and verified unopened, later issues are not covered under that rule. After an authentic, non-boosted, iCloud-clean device is provided, battery-health drop and Apple ID / account / server-side issues are outside our liability. Approved replacements target 7 working days after receipt. Extra tech support, if requested, is billed separately.
How Warranty Inspection Works
Claim request submitted
Initial review by Walker Wireless inspection team
Inspection conducted on live video call or in person
Resolution / approval according to policy
All inspections are performed by Walker Wireless. Our inspection team will guide you throughout the process.
Important Notes
Warranty covers applicable faults according to policy. Apple ID / iCloud account issues and broken or damaged products are excluded.
Product-specific warranty duration may differ, and some 1-year coverage is stated under product specifications.
Broken, physically damaged, and misused products are excluded from warranty coverage.
We only guarantee an iCloud-clean device at sale. Apple ID creation, sign-in, forgotten passwords, and Apple server/account issues are not covered. Extra tech support is billed separately.
Terms & Conditions
For full warranty, exclusions, iCloud / Apple ID liability, refund timelines, 10-day benefit-of-doubt rules, accessory courier rules, and Open/Repair coverage, see our Terms & Conditions including the Supplemental Addendum (effective 22 Sep 2026). T&Cs apply.
Need Help?
For warranty claims and product support, call during office hours (12:00 PM – 8:00 PM, Monday–Saturday). Messaging is slower. Apple ID / account help, if requested, is billed separately.