Walker Wireless Warranty Support

Warranty Claim

Submit your product details and issue information to start your warranty claim request.

10-Day Phone Checking Warranty

Benefit-of-doubt process for major functional faults from confirmed delivery (not a blanket warranty). Unopened-as-sold devices verified unopened are excluded. Confirmations and exclusions: Terms Addendum §20. Approved replacements target 7 working days after receipt.

Accessories Warranty

Replacement-based. Duration on the listing controls (commonly 3 months or 1 year). First 10 days: Walker pays courier both ways; after Day 10: customer pays. See Terms Addendum §24.

Lifetime Authenticity Commitment

If an item sold as original is proven otherwise after inspection, we will resolve it fairly. Lifetime undisclosed Open/Repair coverage applies when a phone sold as unopened/unrepaired is later confirmed previously opened/repaired (Addendum §21). We guarantee an iCloud-clean device at sale only — Apple ID / account / server issues are not covered, and extra tech support is billed separately.

Customer Details

Enter your contact information so our team can update you.

Full Name * Email * WhatsApp Number * Order Number * I don’t have an order id

Product & Warranty Details

Tell us which product you are claiming warranty for.

Product Name * Product Category * Purchase Date * Warranty Type * Issue Type *

Issue Details

Describe the problem clearly. More detail helps us review faster.

Describe Your Issue * 0/700

Important: Warranty covers manufacturing and stated-condition defects only. It does not cover broken or physically damaged products, water damage, misuse, wear and tear, unauthorized repairs, Apple ID / iCloud account creation or sign-in issues, forgotten Apple ID or device passwords, or Apple server/account-side problems. Walker Wireless is only responsible for providing an iCloud-clean device at the time of sale; further tech support, if requested, is billed separately. A device sold as never-opened that is later proven opened is eligible for replacement. If it is sold as unopened and verified unopened, later issues are not covered; a billed third-party repair may be offered. All claims are subject to inspection. For an urgent update, call during office hours only — messaging is slower, and missed or late replies are your responsibility if you do not call.

Proof & Media Uploads

Proof of purchase is mandatory. Clear photos help us inspect the claim.

Upload Proof of Purchase * Invoice, receipt, order screenshot, or payment proof

Upload Product Photos * Upload up to 5 clear photos. JPG/PNG up to 5MB each.

Upload Issue Video Optional Video helps verify the issue quickly. Short MP4 clip under 8MB. iPhone .MOV videos can't be uploaded here yet.

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Inspection Required

Claims are approved or rejected after our technical inspection. Apple ID / iCloud account issues are not covered — we only guarantee an iCloud-clean device at sale.

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Microscope Verification

Devices may be inspected under a professional repair microscope.

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Proof Required

Without valid proof of purchase, warranty service will not be entertained. Extra tech support, if requested, is billed separately.