Terms of service

Transparent policies for every Walker Wireless order. Please read these terms before placing an order. Includes Supplemental Terms Addendum (effective 22 Sep 2026).

Mukammal Terms & Conditions website par parhein

Quick summary

Phones: Full advance. 10-day benefit-of-doubt where applicable. Lifetime Open/Repair + authenticity. iCloud-clean at sale.
Accessories: Rs. 350 COD advance + Rs. 250 COD fee. Listing warranty (often 3 mo / 1 yr). Courier rules in §6.
Delivery: Urgent: 24 working hours + ~2 days. Standard: 48 hours + 3–4 days. Optional courier insurance available.
Support: Call during office hours for urgent updates. Complaints: 7 working days. Full rules in the Supplemental Addendum (§16).
Phone booking: Phones are first come, first served. A device is confirmed only after payment/token is received. Reservation rules in §§2–3.
Delivery insurance: Courier insurance is optional peace-of-mind cover. With it, covered transit loss follows insurance then full-refund protection. Without it, we help follow up with the courier (§6).
Warranty exclusions: No cover for physical/water damage, tampering, Apple ID / iCloud account issues, or verified-unopened later faults. Extra tech support is billed separately. See §7 and §12.

1. General Terms

Walker Wireless choose karne ka bohat shukriya. Hum aap ke trust aur support ki dil se qadar karte hain.

Walker Wireless se purchase karte hi aap tamam terms and conditions ko accept karte hain.
Walker Wireless ko yeh haq hasil hai ke woh kisi bhi waqt terms ko update ya modify kar sake.
Latest version hi har transaction par apply hogi.
Walker Wireless lifetime authenticity commitment deta hai. Agar koi product/device jo original ke tor par sell hua ho, professional verification ke baad non-original ya misrepresented prove ho, to Walker Wireless usay resolve, replace, ya refund policy ke mutabiq handle karega.

2. Product Availability & Pricing

Tamam products first come, first served basis par sell hote hain aur availability ke mutabiq hote hain.
Prices final aur non-negotiable hain jab tak kisi promotion ya special offer mein wazeh tor par kuch aur mention na ho.
Agar stock discrepancy, technical error, ya listing mistake ho jaye, to Walker Wireless order cancel ya modify kar sakta hai.
Agar payment receive ho chuki ho, to full refund diya jayega.

Mazeed wazahahat — Availability, Pricing aur Reservations

Unique phones / limited-stock items first come, first served rehte hain. Agar do customers inventory update se pehle same unique device ke liye payment kar dein, to pehli successfully verified payment device secure karti hai. Doosray customer ko full refund milta hai, ya available alternate device choose kar sakta hai — price difference adjust ho jati hai.
Agar product par obvious technical, stock, ya listing error ho, Walker transaction correct kar sakta hai. Customer corrected difference pay karke aage badh sakta hai, ya Walker order cancel karke full refund de sakta hai. Obvious ghalat price ko zabardasti sale price nahi banaya ja sakta.
Accepted PKR 5,000 token se reserve device us advertised rate par rehti hai jo reservation ke waqt agree hui thi; baad ki market movement us rate ko change nahi karti.
Confirmation ke baad model, storage, colour, ya specification change existing token/reservation policy se handle hota hai — alag se device switch ka right create nahi hota.
Discount, promotion, referral, multiple accounts, stacking, checkout bugs, ya pricing glitches ka clear abuse ho to Walker offer/order cancel kar sakta hai; jo amount properly wapas banana ho woh refund ho jayega.

3. Orders, Booking & Customer Details

Orders sirf full payment ya agreed advance/token receive hone ke baad confirm kiye jate hain.
Phones sirf full advance payment par dispatch kiye jate hain.
Accessories Cash on Delivery par sirf Rs. 350 advance ke baad bheji jati hain, aur yeh amount total bill mein adjust ho jata hai.
Accessories COD orders par courier cash-handling aur applicable government GST ke liye extra Rs. 250 COD fee apply hoti hai. Yeh fee prepaid accessory orders par nahi lagti. Phones prepaid hote hain — un par COD nahi.
Example: Rs. 3500 - Rs. 350 = Rs. 3150 delivery par collect (COD fee Rs. 250 alag / policy ke mutabiq apply).
Customer Rs. 5,000 non-refundable booking token de kar kisi device ko 5 din tak reserve kar sakta hai.
Agar full payment complete na ho, to device dobara sale ke liye release ho sakti hai aur token refund nahi hoga.
Token sirf duplication ki surat mein refund ya kisi doosray device mein adjust kiya jayega.
Reels par duplicate token refund process 1 week tak le sakta hai.
Order ID ke baghair koi bhi device dispatch nahi kiya jayega.
Customer ko apna naam, contact number, aur shipping details bilkul sahi provide karni hongi — sahi details se delivery smooth rehti hai.
Agar details ghalat hon aur is wajah se delay ya failed delivery ho, Walker aap ke sath resolve karne ki koshish karega; extra reroute/redispatch charges customer side par aa sakte hain.

4. Payment Terms

Accepted payment methods purchase ke waqt share kar diye jayenge.
Order secure karne ke liye payment given timeframe ke andar complete karna zaroori hai.
Agar payment time par receive na ho, to order cancel ho sakta hai.
Confusion ya delay se bachne ke liye customer ko hamesha payment proof share karna hoga.

Mazeed wazahahat — Payments, Refunds aur Transaction Integrity

Walker ko payment bhejte ya authorise karte waqt payer confirm karta hai ke yeh amount phone, accessory, ya koi confirmed Walker transaction ke liye hai — jab tak Walker written mein kuch aur na kahe.
Third-party payments (jaise spouse, friend, employee, company, ya wallet) accept ho sakte hain. Customer ko us source use karne ka haq/authority hona zaroori hai; naam match na kare to Walker confirmation ya proof maang sakta hai.
Duplicate payments aur galti se zyada bheji gayi amount full refund hoti hai.
Refunds normally usi account/source par wapas jati hain jahan se payment aayi thi. Agar woh account band ya freeze ho, to Walker alternate details sirf original buyer/payer verify karke aur written confirmation le kar use karega.
Product receive/rakhne ke baad jaan-boojh kar ghalat chargeback, reversal, ya payment dispute unpaid order treat ho sakta hai — recovery, future business restrict, evidence preserve, aur suspected fraud escalate kiya ja sakta hai.
Walker false invoice nahi banayega, aur asli sale value, product description, buyer details, purchase date, ya transaction record ko tax, employer, warranty, ya kisi aur maqsad ke liye change nahi karega.

5. Battery Health & Anti-Boost Policy

Walker Wireless ki zimmedari sirf is had tak limited hai ke customer ko authentic, non-boosted device provide kiya jaye, aur jahan listing mein unopened / never-opened stated ho wahan device unopened ho.
Authentic, non-boosted device provide hone ke baad battery health ka koi bhi degradation, drop, ya recalibration Walker Wireless ki liability se bahar hai — siwaye is ke ke Team Walker Wireless ki verification mein device boosted, repaired, ya tampered prove ho.
Battery health naturally degrade hone wali cheez hai aur usage, charging cycles, temperature, ya software recalibration ki wajah se kam ho sakti hai.
Walker Wireless ki strict anti-boost policy hai.
Agar kisi device mein battery boost strip ya undisclosed battery tampering nikal aaye, aur Team Walker Wireless ki verification se confirm ho jaye, to device replace kiya jayega.
Inspection sirf Team Walker Wireless ki taraf se ki jayegi.
Jahan zaroorat ho, inspection live video call supervision ke sath customer ki mojoodgi mein ki ja sakti hai.
Battery health ka sudden drop hamesha boosted battery ka proof nahi hota. Kuch cases mein software recalibration ya previous optimisation ki wajah se bhi drop ho sakta hai.
Agar boosted battery ya unauthorized modification prove ho, to Walker Wireless device replace karega.

Mazeed wazahahat — Battery Health aur Anti-Boost

Confirm hone wali battery boost strips, chhupi hui battery manipulation, ya koi aur undisclosed internal battery tampering lifetime Open/Repair framework (Section 7 — Open/Repair detail) mein aa sakti hai.
Walker apni inspection, diagnostics, live-supervised inspection, ya doosri reliable evidence se natural battery drop/recalibration ko undisclosed tampering se alag karta hai.
Delivery ke baad normal battery degradation, charging cycles, temperature effects, ya software recalibration khud se defect nahi maane jate.

Battery health ke bare mein mazeed jaanein:

▶ Battery Health Video (YouTube)

6. Shipping & Delivery

Hum nationwide shipping Pakistan ke andar provide karte hain.
Urgent orders: payment/confirmation ke baad dispatch 24 working hours mein hota hai, aur dispatch ke baad shipping mein 2 additional days lagte hain.
Standard orders: payment/confirmation ke baad dispatch 48 hours mein hota hai, aur dispatch ke baad shipping mein 3 to 4 additional days lagte hain.
Yeh timelines working days, destination city, aur courier partner par depend karti hain. Sunday / announced off days is count mein shamil nahi.
Delivery time city aur courier service ke mutabiq vary kar sakta hai.
Customer apni marzi ka courier choose kar sakta hai. Extra courier insurance chahein to order se pehle bata dein — yeh optional extra itminaan wali cover hai.
Courier insurance optional hai. Agar aap choose karte hain to us ka kharcha aap bear karte hain, jab tak Walker clearly kuch aur na kahe.
Insurance ke sath, agar parcel lost ho ya koi serious transit masla report ho, Walker pehle haalat samajhta hai aur courier/insurance process complete karta hai. Covered loss verify hone ke baad aap ko existing full-refund protection milti hai.
Bina insurance ke, rare transit maslon mein Walker aap ke sath courier follow-up karta hai aur jo recovery/compensation courier se mil sake woh aap tak pahunchata hai. Is liye high-value orders ke liye insurance recommend ki jati hai — zabardasti nahi.

Mazeed wazahahat — Shipping, Insurance aur Delivery

Insured parcel lost / serious transit event: pehle facts + courier/insurance investigation (aam tor par ~1 mahina). Covered loss verify hone ke baad full-refund protection apply hoti hai.
Optional insurance ke baghair, rare genuine transit loss pehle courier process se handle hoti hai; Walker follow-up karta hai aur available courier recovery aap tak pahunchata hai.
Agar tracking “Delivered” dikhaye lekin aap turant non-receipt report karein, Walker investigation open karta hai (rider/POD/signature jahan mumkin ho). Facts clear hone tak careful review hoti hai — turant panic refund automatic nahi, lekin aap akelay nahi chore jate.
Jab tracking mein parcel still moving ho aur lost declare na ho, sirf delay ki wajah se refund/replacement automatic nahi banta; Walker courier ke sath follow-up karta rehta hai.
Baraye meherbani address aur contact bilkul sahi share karein. Galat/incomplete details se hone wali reroute, RTO, ya redispatch charges customer side par aa sakti hain.
Dispatch ke baad agar aap khud delivery instructions change karein (naya address, guard/neighbour/shop par chorwana) bina Walker approval ke, us change ka delivery risk aap ke sath share hota hai — is liye pehle humein bata dena behtar hai.
Accessory COD dispatch ke baad cancel/refuse: existing PKR 350 advance non-refundable. Phones: token/reservation policy. Prepaid redispatch: jahan applicable ho, courier charges dubara apply ho sakte hain.

Mazeed wazahahat — Transit Damage, Missing ya Wrong Items

Transit damage, missing item, ya content-swap claim ke liye continuous unboxing video zaroori hai: sealed parcel se shuru karein, damage/tamper dikhayein, aur opening tak bina material gaps ke record karein.
Acceptance se pehle visible damage/tampering nazar aaye to jahan possible ho pehle Walker se contact karein.
Agar sealed parcel continuous video par open ho aur included item genuinely missing ho — verified packing/dispatch error par Walker missing item apne cost par bhejega ya replace karega.
Bahar se packaging theek dikhe lekin andar swap claim ho, to sealed parcel se continuous video ke baghair claim valid treat nahi hota.
Agar Walker galti se zyada mehnga ya wrong product bhej de, to customer usay Walker ke cost par return kare, ya Walker agree kare to price difference pay karke rakh le; jaan-boojh kar rokna wrongful retention treat ho sakta hai.
Clearly disclosed pre-order / incoming-stock item: supplier/import delay estimated arrival change kar sakti hai — wait continue karein ya full refund lein; sirf delay ki wajah se extra compensation nahi banti.

Insurance ke bare mein yeh video dekhein:

▶ Courier Insurance Video (YouTube)

Delivery charges samajhne ke liye yeh video dekhein:

▶ Delivery Charges Video (YouTube)

7. Warranty & Returns

Phone Warranty:

Walker Wireless phones par 10-day checking deta hai jo major functional faults ke liye hoti hai (benefit-of-doubt process — neeche 10-day detail mein), wahan jahan unopened-device / Open/Repair policy apply na hoti ho.
Agar device mein genuine, covered issue ho, to customer ko replacement diya jayega.
Approved device ya accessory replacements, jahan warranty apply hoti ho, receive hone ke baad target 7 working days mein resolve kiye jate hain (assessment + resolution — neeche timelines).
Agar wohi device available na ho, to full refund diya jayega.
Lifetime authenticity commitment: Agar phone ki authenticity ya originality kabhi bhi professional verification ke baad misrepresented prove ho, Walker Wireless case resolve karega.
Hum devices ko zaroorat par professional repair microscope ke under inspect karte hain.
Agar koi device sold as never opened / unopened tha, lekin later inspection mein opened, repaired, ya tampered prove ho — yani stated sale condition se contradiction ho — to lifetime Open/Repair / replacement apply hogi (neeche Open/Repair detail).
Agar device sold as unopened tha aur inspection mein waqai unopened confirm ho, phir baad mein koi issue paida ho, to us par na warranty aur na replacement entertain ki jayegi.
Is latter case mein Walker Wireless customer ki request par third-party repair arrange karwa sakta hai. Repair ka bill customer ko bheja jayega aur us ka kharcha customer bear karega.
Change of mind ki surat mein high-ticket items above Rs. 20,000 par Rs. 5,000 deduction apply hogi aur return courier charges customer pay karega.
Genuine covered fault ki surat mein, purchase ke 10 days ke andar return courier charges Walker Wireless pay karega. Is window ke baad return courier charges customer khud bear karega (accessory courier rules neeche).
Agar purchased device available na ho, to returned item receive hone ke baad pehle se published shorter refund window (including do-working-day wording jahan applicable) preserve rehti hai; warna neeche di gayi claim timelines apply hoti hain.

Mazeed wazahahat — 10-Day Major-Fault Benefit-of-Doubt

10-day phone protection unconditional blanket warranty nahi — yeh significant functional faults ke liye benefit-of-doubt process hai jo sale ke waqt pehle se maujood, unknown aur undiagnosed ho sakte the.

Yeh period confirmed delivery se chalta hai. Major functional fault report hone par benefit of doubt mil sakta hai jahan Walker ke paas preserved evidence na ho ke woh function dispatch se pehle specifically tested aur working tha.
Examples: random restarting, overheating, intermittent charging, abnormal battery drain, mic / Wi-Fi / Bluetooth / proximity / vibration faults, camera crashes, aur doosre significant functional faults jo dispatch se pehle specifically verify na hue hon.
Benefit of doubt shuru mein milta hai, final nahi — delivery ke baad / customer-caused damage ya tampering (impact marks, bent frame, liquid indicators, burnt components, unauthorised opening, damaged charging port, software tampering, ya diagnostic evidence) se overturn ho sakta hai.
Broken / physical damage aur water / liquid damage is process mein qualify nahi karte.
Fully tested hone ke baad “completely dead” report aaye to Open/Repair investigation (neeche) hoti hai — automatic 10-day approval nahi.
Jo feature thoroughly tested / documented working thi (jaise Face ID, cellular): receipt par failure automatic benefit of doubt nahi — Open/Repair ya customer-paid repair investigation ke mutabiq.
Return request ke baad customer ideally 48 hours mein return book/dispatch kare aur booking evidence share kare; parcel ka Walker tak physically pohanchna 48 hours mein zaroori nahi. Backup / locks hataane ke ilawa normal use jari rakhna claim weaken ya invalidate kar sakta hai.
Valid claim: replacement ya full refund; Walker return courier pay karta hai. Invalid (customer-caused): customer dono taraf courier pay karta hai.

Mazeed wazahahat — Lifetime Undisclosed Open/Repair Coverage

Agar phone unopened / unrepaired ke tor par sell hua aur baad mein confirm ho ke sale se pehle bina bataye opened, repaired, ya internally intervene kiya gaya tha, to original buyer ke liye lifetime Open/Repair protection apply hoti hai.
Prior opening mein koi bhi internal intervention shamil hai — battery, display, Face ID, camera, motherboard, cleaning, inspection, part replacement, internal repair, wagaira.
Standard remedy replacement hai (exact match preferred; closest equivalent ke sath price difference adjust). Replacement ko bhi same lifetime coverage milti hai.
Walker ki apni inspection default verification hai; strong third-party evidence consider ho sakti hai. Purchase ke baad unauthorised third-party opening usually lifetime protection khatam karti hai.
Exception: Agar Walker pehle se third-party opening authorise kare, to poori procedure ki continuous, unedited video zaroori hai; replacement/refund se pehle phone ab bhi Walker ko return hona chahiye.
Alag part par customer-caused damage proven Open/Repair claim erase nahi karti — us part ka cost customer bear karta hai; Walker pre-sale opening/repair issue resolve kar sakta hai. Valid claim par Walker dono taraf courier pay karta hai.

Mazeed wazahahat — Phone Claims, Returns aur Resolution

Returned phone claim normally receive hone ke baad 4 working days tak assess hota hai; validated claim ka target total resolution receipt se 7 working days hai (≈4 assess + ≈3 replace/refund).
Valid full refund mein woh amount shamil hai jo customer ne actually pay ki — including applicable token/advance aur us transaction ki original delivery/courier charge.
Final replacement/refund se pehle passcodes, iCloud/Google, Find My/FRP/activation locks, SIM/eSIM, aur personal data remove karein. Data backup customer ki zimmedari hai; complete original set return zaroori hai (phone, box, SIM tray, cable/accessories, invoice jahan applicable).

Accessories Warranty:

Listing / order disclosure par likhi hue duration control karti hai (aam tor par 3 months ya 1 year). Jahan product-specific duration disclose na ho, us product ke liye pehle se published Walker terms preserve rehti hain.
Walker Wireless ke apne manufactured products, including Walker Wireless Cloud Series aur Walker Wireless Storm Series, par 1 year brand warranty apply hogi jahan listing aisa kahe.
Approved accessory replacements receive hone ke baad target 7 working days mein process kiye jate hain.

Mazeed wazahahat — Accessory Warranty aur Replacements

Accessory warranty replacement-based hai; ordinary accessory fault par automatic cash refund nahi, jab tak Walker clearly agree na kare ya qanoon require kare.
Warranty confirmed delivery date se chalti hai; complaint expiry se pehle launch ho aur item complaint ke 1 week ke andar Walker receive ho to eligible rehti hai (baqi requirements subject).
Pehle 10 din: Walker dono taraf courier pay karta hai; Day 10 ke baad: customer courier pay karta hai.
Void: physical / accidental / liquid / burn damage, bent pins, cut cables, misuse, ghalat voltage/charger, unauthorised opening/repair/modification.
Agar intermittent fault test mein reproduce na ho, lekin strong evidence (clear video) ho aur inspection mein koi exclusion na mile, to replacement ab bhi approve ho sakti hai.
Har replacement ko fresh full warranty period milti hai. Do valid replacements ke baad Walker equivalent ya different model offer kar sakta hai.
Complete product + originally supplied items return karein; retail packaging accessories ke liye original packaging bhi. Sealed, non-faulty, sahi described product par automatic change-of-mind return nahi. Free promo items: warranty nahi jab tak expressly na kaha gaya ho. Compatibility ignore kar ke kharida hua accessory warranty fault nahi.
Walker warranty purchased accessory tak limited hai; doosre device ko alleged consequential damage — siwaye non-excludable qanoon ke — Walker accept nahi karta.

Mazeed wazahahat — Warranty Ownership, Proof aur Return

Coverage original buyer ke liye hai; resale par automatic transfer nahi. Different name/number se claim aaye to original buyer confirmation chahiye ho sakti hai.
Paper invoice mandatory nahi jahan Walker internal records (order ID, phone, IMEI/serial, payment, Shopify history) se purchase verify kar sake.

Warranty in cheezon par apply nahi hogi:

Broken, physically damaged, dented, ya visibly compromised products — in par koi warranty claim qabil-e-qabool nahi
Physical ya accidental damage, jaise broken screen, dent, ya visible damage
Water ya moisture damage
Tampering, unauthorized modifications, ya customer-arranged third-party repairs
Unopened ke tor par sell kiya gaya device jo unopened verify ho chuka ho, us par baad mein paida hone wale functional issues
Apple ID / iCloud account creation, sign-in, sign-up, forgotten Apple ID ya device password, two-factor issues, ya Apple server / account-side problems

Warranty aur returns ke bare mein mazeed jaanein:

▶ Warranty and Returns Video (YouTube)

8. Dispute Resolution

Kisi bhi dispute ya misunderstanding ki surat mein Walker Wireless formal complaint receive hone ke baad 7 working days ke andar matter resolve karne ki puri koshish karega.
Customers se guzarish hai ke speedy resolution ke liye clear evidence, jaise videos, messages ya receipts, share karein.

9. Product Condition

Tamam devices apni stated condition ke mutabiq sell kiye jate hain — New, Used, ya Refurbished.
Customers purchase se pehle tamam photos, descriptions aur verification details ghour se dekh lain.
Delivery ke baad stated condition accepted samjhi jayegi, jab tak koi genuine undisclosed issue samne na aaye.
Walker Wireless devices ko zaroorat par professional repair microscope ke under inspect karta hai taake originality, opening status, repair history, aur tampering ko verify kiya ja sake. Unopened / Open/Repair remedies Section 7 mein detailed hain.

Mazeed wazahahat — Phone Condition aur Specification Disclosures

HD videos, photos, descriptions aur verification details se pehle accurately disclose ki gayi condition baad mein sirf change-of-mind ki wajah se valid post-delivery condition claim nahi banti.
Agar customer accurately disclosed condition ki wajah se back-out kare, to existing token / repurchase / change-of-mind rules apply hoti hain (including applicable PKR 5,000 deduction aur customer-paid return courier).
Material misdescription (model, storage, colour, repair/open status, SIM status, wagaira): replacement ya full refund; confirmed misdescription par Walker return courier pay karta hai.
Receipt par battery health agar dispatch se pehle disclose ki gayi health se kam ho, to incorrect condition/specification treat ho sakti hai (verification ke baad adjustment / replacement / refund). Receipt ke baad drop ordinarily natural degradation / recalibration hai jab tak boosting / tampering prove na ho.

10. Customer Responsibilities

Customer ko khud ensure karna hoga ke purchased device us ki need aur use ke mutabiq hai.
Improper use, software modification, ya unauthorized repair ki wajah se paida hone wale issues par warranty aur return eligibility khatam ho jayegi.
Repair, exchange ya return se pehle customer ki zimmedari hai ke apna data backup kare aur iCloud ya Google lock remove kare.
Apple ID create karna, sign-in / sign-up, password ya Apple ID yaad rakhna, aur Apple account / server related setup customer ki zimmedari hai. In matters par Walker Wireless free support ka zimmedar nahi.
Agar customer ko in cheezon mein technical assistance chahiye, to alag se request karein — aisi help separately billed hogi.

11. Privacy Policy

Walker Wireless aap ki privacy aur security ko ahmiyat deta hai.
Personal details, jaise naam, address aur contact number, sirf order processing ke liye collect ki jati hain.
Customer data beghair explicit consent ke third parties ke sath share nahi ki jati, siwaye un suratoun ke jahan order fulfill karna zaroori ho.
Customer data service aur quality improve karne ke liye use kiya ja sakta hai.

12. Limitation of Liability

Walker Wireless kisi bhi purchased device ke use ya misuse ki wajah se hone wale indirect, incidental, ya consequential damages ka zimmedar nahi hoga.
Walker Wireless sirf authentic, non-boosted, aur stated-condition unopened device provide karne ka zimmedar hai. Authentic device milne ke baad battery degradation/drop, ya unopened-verify device par baad ke functional issues, hamari liability se bahar hain jab tak boosted ya repaired condition prove na ho.
Apple / iCloud ke mamle mein Walker Wireless ki liability sirf sale ke waqt iCloud-clean / activation-lock-free device provide karne tak limited hai.
Apple ID create na ho sakna, forgotten Apple ID ya device password, sign-in / sign-up issues, two-factor authentication problems, Apple server outages, account restrictions, ya koi bhi Apple-side software / account service issue Walker Wireless ki liability mein shamil nahi.
Sale ke baad in matters ke liye agar customer technical support maange, to woh assistance optional hogi aur us ka kharcha customer ko separately bill kiya jayega.
Har surat mein hamari total liability product ki original purchase price se zyada nahi hogi.

Mazeed wazahahat — Liability aur Consequential Loss

Section 12 ke limitation provisions force mein rehte hain. Walker indirect / incidental / consequential loss (including ek product se doosre device ko alleged damage) ka zimmedar nahi, siwaye jahan liability qanoonan exclude na ho sake.
Is Addendum se total-liability cap original purchase price se zyada nahi badhti, jab tak Walker written mein clearly agree na kare ya applicable law require kare.

13. Communication & Customer Behavior

Walker Wireless WhatsApp par customer service provide nahi karta. Customers se guzarish hai ke office hours mein call karein. Calls preferred.
Office Hours: 12 PM se 8 PM tak (Monday – Saturday)
Sunday: Off / closed
Chhote-chhote updates, status pings, ya bar-bar replies zaroori nahi hain aur un ka wait nahi karna chahiye.
Order se mutaliq major details aur important updates customer ke registered number par automatically share kiye jayenge.
Customers se guzarish hai ke routine progress ke liye repeatedly follow-up na karein; zaroori information un tak khud pohanchayi jayegi.
Agar kisi update ki urgent zaroorat ho, to sirf office hours (12 PM – 8 PM, Monday–Saturday) mein call karein. Messages by default ek slow medium hain.
Agar customer call ki bajaye message choose kare, to missed ya late reply ki zimmedari customer ki hogi.
Sunday ya announced off day par calls, messages, ya order processing handle na bhi ki ja sake.
Customers se tameez aur respect ke sath communication ki umeed ki jati hai.
Bad-zabani, dhamki, ya staff ke sath ghalat rawaiye ki surat mein service refuse ki ja sakti hai.
Repeated misconduct ki surat mein Walker Wireless permanently service deny kar sakta hai.

Mazeed wazahahat — Customer Conduct, Fraud aur Records

Abuse, dhamkiyan, bar-bar spam, harassment, ya fake-review blackmail se paise/benefits mangna: Walker communication ek official channel tak restrict, future business refuse, aur genuine threats/fraud escalate kar sakta hai — genuine complaint, honest review, ya lawful dispute channels is se block nahi hote.
Ghalat / edited payment evidence, jaan-boojh kar false chargebacks, invoice falsification requests, aur galti se bheji cheez ko jaan-boojh kar rokna suspected fraud/misuse treat ho sakta hai.
Paid device ki third-party pickup: original buyer se clear authorisation aur collector ki ID/verification zaroori ho sakti hai.

14. Purchase / Repurchase Policy

Walker Wireless devices purchase bhi karta hai, subject to condition, verification aur current market value.
Device receive aur verify hone ke baad payment processing ordinarily verification ke baad 48 hours tak hoti hai (neeche buyback detail); overall transfer existing published windows ke mutabiq complete hota hai.
Repurchase / Purchase rate us waqt ki current market value ke mutabiq hoga.
Agar koi customer 10 din ke andar bina genuine issue ke product return karna chahe, to hum Rs. 5,000 non-refundable token deduction ke sath usay repurchase kar sakte hain.
Note: Market mein aam tor par returns par bohat zyada deduction hoti hai, lekin Walker Wireless fairness aur customer friendliness ko madde nazar rakhte hue isay minimum fixed deduction tak rakhta hai.

Mazeed wazahahat — Buyback / Trade-In / Repurchase

Material misdescription (chhupi repairs / changed parts, hidden faults, weak battery, MDM/lock, wagaira): Walker buyback value revise kar sakta hai. Seller accept na kare to deal cancel + return; material misrepresentation par return courier seller pay karta hai.
Inspection + agreed value + payment ke baad transaction ordinarily final hoti hai. Defect jo Walker reasonably discover kar sakta tha lekin miss ho gaya — Walker ka commercial loss. Fraud exception: jaan-boojh kar chhupana / jhoot / tampering prove ho to dispute + recovery ho sakti hai.
Seller confirm karta hai ke device bechne ka haq usay hai. Stolen / ownership-locked / blacklisted / MDM / chhupa ownership dispute nikal aaye to seller cooperate karega aur jahan problem seller ki ownership/misrepresentation se aayi ho, Walker ko full reimburse kar sakta hai. Pre-check deliberate concealment protect nahi karti.
Buyback payment finalise se pehle iCloud/Google, Find My/FRP/activation locks, eSIM, personal data remove karein; incomplete hone par Walker pause/cancel kar sakta hai.

15. Contact Information

Inquiries, complaints, ya assistance ke liye:

Call (preferred): 0326-5809269
Office Hours: 12 PM – 8 PM (Monday – Saturday), Sunday off
Email: waaallker2001@gmail.com
Instagram: @waaallker

Hum aap ke trust ki qadar karte hain aur hamesha imaandari, reliability aur transparency ke sath aap ki service karne ki koshish karte rahenge.

16. Supplemental Terms Addendum (effective 22 Sep 2026)

Maqsad. Yeh Addendum current operational rules record karta hai. Jo clarifications Sections 1–15 se overlap karti hain woh unhi sections mein merge ki gayi hain. Neeche alag se jo items hain woh un topics ke liye hain jo Sections 1–15 mein pehle se cover nahi.

Priority ka order. Agar Addendum kisi pehle se covered topic ke liye zyada specific rule deta hai, to sirf us topic ke liye woh specific rule apply hogi. Baqi existing Terms bilkul waise hi rehti hain. Agar pehle se published term customer ko chhoti refund period ya koi aur benefit deti hai aur yeh Addendum usay expressly replace nahi karta, to woh pehla benefit preserve rehta hai. Purchase se pehle product-specific disclosures binding rehti hain. Jo rights qanoonan exclude nahi ho sakte, unhein yeh Terms hataati nahi.

Yeh Addendum Walker Wireless Terms & Conditions ka hissa hai. Existing Sections 1–15 tab tak valid rehti hain jab tak yahan (ya un sections mein merge) koi naya, zyada specific procedure usi issue ke liye na diya gaya ho.
Product listing, written order confirmation, invoice, ya pre-sale disclosure product-specific details set kar sakti hai — jaise warranty duration, condition, model, storage, SIM/PTA status, included items, ya price. Yeh disclosures transaction ka hissa hoti hain.
Agar published Walker pages par generic wording inconsistent ho aur koi product-specific term disclose na hui ho, to Walker aisa term apply karega jo us transaction ke liye pehle se promised customer benefit na hataye, applicable law ke mutabiq.
Is Addendum ke effective hone ke baad ki purchase, reservation, repair, buyback, warranty submission, ya koi aur transaction existing Terms + is Addendum + applicable product-specific disclosures ke mutabiq hogi.
Walker future transactions ke liye Terms update kar sakta hai, jaise Section 1 mein pehle se kaha gaya hai. Baad wala version pehle transaction se attached specific written benefit retroactively nahi hatata, jab tak qanooni tor par agree na ho.
Agar koi clause invalid ya unenforceable decide ho, baqi clauses qanoon ki had tak apply rehti hain.
In Terms se Pakistani qanoon ke under jo rights/obligations waive nahi ho sakte, unhein waive karne ka irada nahi.

Walker Wireless | Supplemental Terms Addendum Version 1.0 | Effective 22 September 2026

17. PTA, SIM, Carrier & Regulatory Status

PTA-approved, non-PTA, factory-unlocked, JV/SIM-locked, ya koi aur network/tax status sale ke waqt disclose aur, jahan applicable ho, verify hona chahiye.
Walker Wireless CPID / patched devices na purchase karta hai, na sell karta hai. Yeh devices hamari buy aur sell inventory se bahar hain.
Jahan disclosed status sale par sahi verify ho chuka ho, baad mein PTA/government action, carrier policy, tax/regulatory updates, ya Walker ke control se bahar hone wale similar events case-by-case handle kiye jate hain; Walker us waqt available information ke sath aap ko guide karega.

18. Paid Repairs & Diagnostic Work

Initial symptoms par di gayi repair quotation change ho sakti hai agar opening/diagnosis mein extra damage ya different fault nikal aaye. Walker kaam rok kar revised quote de sakta hai; extra kaam tab hi continue hoga jab customer revised amount approve kare.
Pehle se damaged, degraded, ya previously repaired device par Walker apne kaam se hone wali negligence / avoidable damage ka zimmedar hai — lekin pehle se weak/degraded part ya prior repair history se hone wali secondary failure ka nahi, jahan risk reasonable tha aur document kiya gaya.
Paid Walker repair par 10-day warranty sirf us part/work par hoti hai jo actually perform hua. Yeh poori device par 10-day warranty create nahi karti.
Agar wahi repaired part/fault 10-day repair warranty ke andar dubara fail ho, Walker wahi repair free of charge dobara try karega. Original repair fee ka turant refund default remedy nahi.
Customer-supplied repair parts par Walker warranty nahi. Walker ko installation ke liye part dena Walker ko us part ka warrantor nahi banata.
Agar customer fault claim karke phone/accessory return kare aur Walker ko koi fault na mile aur supporting evidence bhi na ho, to dono taraf courier charges customer pay karega. Is policy ke under alag se no-fault-found diagnostic/inspection fee nahi lagti.

19. Privacy During Inspection & Service

Diagnosis ke liye unlocked device ya passcode diya jaye to Walker staff sirf woh settings, apps, files, cameras, microphones, networks, ya areas access kar sakta hai jo reported issue test karne ya authorised service ke liye reasonably zaroori hon.
Unrelated private customer content ko jaan-boojh kar browse karna mana hai.
Jahan practical ho, service se pehle sensitive personal information remove ya backup kar lein. Order processing, support aur service ke liye customer information par existing Walker privacy terms apply rehti hain.

20. Unclaimed Devices & Personal Items

Jab Walker confirm kare ke inspection/repair/claim complete ho chuka hai, customer ko device jaldi collect karna ya return arrange karna chahiye.
Uncollected/unclaimed service device ke liye Walker roughly do mahine grace period de sakta hai. Taqreeban teen mahine non-response, documented notices, aur reasonable collection attempts ke baad, applicable law ki had tak device unclaimed/abandoned treat kiya ja sakta hai.
Device ship karne se pehle unnecessary personal items hata dein. Walker sirf un items ka zimmedar hai jo specifically request kiye gaye aur intake par log hue. Be-request loose items — SIM, memory card, case, protector, charger, cash, ya aur personal belongings — customer ke risk par bheje jate hain.